Request for Information Regarding Relationship Banking and Customer Service

Title: Request for Information Regarding Relationship Banking and Customer Service
Subject: Responses to customer inquiries
Agency: CFPB
Status:
Request for information
Summary:

The Consumer Financial Protection Bureau (Bureau or CFPB) is seeking comments from the public related to relationship banking and how consumers can assert the right to obtain timely responses to requests for information about their accounts from banks and credit unions with more than $10 billion in assets, as well as from their affiliates.

FR Doc: 2022-13207; 2202-15243 (comment period extended)
Date proposed: June 14, 2022
Comments due date: Aug. 22, 2022 (extended from July 21)
Effective date:

Rule compliance date:
Agency release:
Related Reg Report item(s):

Big banks, credit unions, to be under microscope for how they provide access to customer service

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