Bureau names five – including new COO – to key management positions

Five new members were added to the federal consumer financial protection agency’s management team Monday, including a new chief operating officer, the agency announced.

In a release, the Consumer Financial Protection Bureau (CFPB) said it had named Donna Roy as chief operating officer. Before joining the agency, CFPB said, she served 13 years in several positions of increasing responsibility at the U.S. Department of Homeland Security. Overall, the agency said, she holds more than 20 years of federal government experience. Roy is a United States Marine Corps veteran; she is a graduate of Wades College in Dallas, Texas.

Other appointments announced by the agency include:

  • Matthew R. Bettenhausen as senior advisor and counselor to the director. The agency said he holds more than 17 years of federal service, principally as an assistant United States attorney with the Department of Justice in the Northern District of Illinois (Chicago), where he served as associate chief of the criminal division and acting chief of appeals, among other positions. He earned his B.S. in Accountancy (currently a licensed CPA in Illinois) and J.D. from the University of Illinois Urbana-Champaign.
  • Chris Chilbert as chief information officer in the Bureau’s operations division. He joined the bureau from the U.S. Department of Health and Human Services’ Office of Inspector General, where he served as assistant inspector general for information technology. Overall, the bureau said, he has more than 20 years of federal service. A U.S. Navy veteran, he earned a Bachelor of Science in Systems Engineering from the U.S. Naval Academy and a Master of Business Administration from the College of William and Mary.
  • Janis K. Pappalardo as associate director for research, markets and regulations; she joined the agency from the Federal Trade Commission (FTC) where she served as assistant director for consumer protection. She had served at the FTC for more than three decades. She earned her doctoral and master’s degrees from Cornell University and bachelor’s degree from The Catholic University of America.
  • Deborah Royster as assistant director, office for older Americans. She formerly served as chief executive officer of Seabury Resources for Aging, a nonprofit organization that provides affordable housing, transportation, care management and other support services to older adults and family caregivers in the Washington, D.C. region. She is a graduate of the University of Maryland and the University of Virginia School of Law.

CFPB Announces Additions to Executive Team