Two former bank employees were barred from any future work in federally insured financial institutions after the national bank regulator determined one embezzled and the other made unauthorized debits from customer accounts.
The Office of the Comptroller of the Currency (OCC) announced the September actions Thursday. In consent orders, it said it found that:
- Zena Montejano, former home-based contact center personal banker based in Corona, Calif., for U.S. Bank, N.A., Cincinnati, Ohio, embezzled approximately $329,088 from the bank from about April 5, 2022, to Aug. 30, 2023, making purchases of 2,391 different commercial items without bank authorization and for non-bank purposes. “For example, without authorization, Respondent purchased approximately 515 Apple watches, two beds, two air conditioning units, furniture, appliances, household essentials, and food.”
- Jorge Troncoso, former branch banker at a Houston, Texas, branch of PNC Bank, N.A., Wilmington, Del., made unauthorized debits from multiple customer accounts from July 2024 to May 2025; the bank suffered a loss of at least $74,550.
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