Military servicemembers are often not receiving the free credit monitoring services they are entitled to under the law, according to the federal consumer financial protection agency, evidenced by complaints received by the agency.
In a blog post published Thursday, the Consumer Financial Protection Bureau (CFPB) said complaints it has received indicate that credit reporting companies may be enrolling servicemembers in paid credit monitoring products without providing servicemembers with clear or sufficient information about the free credit monitoring for which they are eligible.
“For instance, the CFPB has received complaints that suggest credit reporting companies may not be making their call center representatives aware that many servicemembers have the right to free credit monitoring,” the agency said in the post.