Federal credit union regulator board has one item on meeting agenda this week: post-exam survey findings

Survey results from post-examination feedback, under a program launched late last summer, is the only item on the agenda for the federal credit union regulator’s board when it meets Thursday.

The meeting is scheduled to get underway at 10 a.m. ET and will be streamed live via the Internet.

The program, launched in September and administered by the National Credit Union Administration’s (NCUA) ombudsman, gathers input from credit unions on the agency’s pre-examination, reporting, and post-examination requirements. The agency announced the program in a letter to federal credit unions last year (21-FCU-05).

Last year, the agency said the survey will allow credit unions to provide timely feedback to the agency while helping to standardize the feedback process. “Credit union feedback helps the NCUA evaluate the effectiveness of our examination processes, and also improves communication with credit unions,” said the letter from agency Chairman Todd Harper.

During the pilot, which ran from Sept. 20 through March 31 of this year, federal credit union managers or CEOs received a link to the post-examination survey from the NCUA’s ombudsman at the conclusion of a regular examination, according to the agency. Credit unions had 15 days to submit responses. There will be no survey at the conclusion of a follow-up examination or supervision contact, and credit unions are not required to respond to the survey, it said.

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