NCUA announces website revamps, cites easier access to information

The federal credit union regulator’s industry-facing and consumer-facing websites have been redesigned with the aim of making it easier for credit unions and consumers to find relevant information, the agency said in a release Tuesday.

(Screen shot of revised NCUA.gov home page.)

The National Credit Union Administration (NCUA) recently unveiled its revamps of NCUA.gov and MyCreditUnion.gov, which reflect changes in overall design and new navigation elements.

NCUA said the new NCUA.gov features a “mobile-first” design that allows users to access and view the agency’s website on a variety of platforms, including smartphones, tablets, laptops and desktops. Also included, the agency said, are:

  • A redesigned homepage with short cuts linking users to frequently accessed information;
  • New main menus and submenus to help users navigate the website;
  • New features like searchable Letters to Credit Unions, legal opinions, Corporate Credit Union Guidance Letters, Board appeals, press releases, and conservatorships and liquidations;
  • An improved search function for the entire website; and
  • A redesigned careers page to help people interested in a position with the NCUA.

The NCUA’s redesigned consumer website, MyCreditUnion.gov, also features an improved, mobile-first design, new menu options, and a better search function, the agency said. The agency also reorganized the website to help consumers more easily find popular content, applications, learning tools, and resources. Other changes cited include:

  • A redesigned homepage with short cuts linking users to frequently accessed information;
  • A new, interactive “Find an Answer” tool on the homepage that allows consumers to research their own consumer financial protection questions;
  • Updated consumer financial protection information, including an expanded glossary of consumer financial protection and personal finance terms; and
  • An interactive calendar of financial literacy events and initiatives for consumers and credit unions.

The consumer site also includes a Credit Union Locator that, after a bit of drilling down, will facilitate access to individual credit unions’ publicly available financial reports to NCUA.

NCUA says it will will continue to add new features and additional content to its websites. It also invites comments and suggestions for future improvements. Suggestions regarding NCUA.gov should be emailed to pacawebeditor@ncua.gov; regarding MyCreditUnion.gov, to mycreditunion@ncua.gov.

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