customer service – Regulatory Report

What's up

[ July 3, 2025 ] Violations in 2024 of TIL and flood insurance once again were tops for banks; HMDA abuses move up the charts FDIC
[ July 3, 2025 ] 7 banks ‘outstanding,’ 64 ‘satisfactory’ for CRA, FDIC reports in latest disclosure FDIC
[ July 1, 2025 ] NCUA shutters small IL credit union after 12-day conservatorship; third to close in two weeks NCUA
[ July 1, 2025 ] Seven banks – including Bank of China branches – earn top ratings for CRA compliance OCC
[ June 30, 2025 ] Fed: 2025 stress test shows banks ‘well positioned’ to withstand severe recession The Fed

CFPB extends customer service RFI comment period to Aug. 22

July 19, 2022 0

A thirty-day extension to the comment period for the federal consumer financial protection agency’s request for information (RFI) focusing on how banks and credit unions with more than $10 billion in assets respond to consumer […]

Big banks, credit unions, to be under microscope for how they provide access to customer service

June 14, 2022 0

How customers and members of big banks and credit unions may assert their rights to better customer service is the stated aim of an initiative announced Tuesday by the federal consumer financial protection agency, the […]

Violations in 2024 of TIL and flood insurance once again were tops for banks; HMDA abuses move up the charts

July 3, 2025 0

The two most common violations of consumer compliance supervision in 2024 were those related to truth-in-lending and mandatory flood insurance – pretty much the same results reported in 2023 — according to an annual report issued Thursday by the federal [...]
7 banks ‘outstanding,’ 64 ‘satisfactory’ for CRA, FDIC reports in latest disclosure

July 3, 2025 0

Seventy-one banks whose performance ratings under the anti-redlining Community Reinvestment Act (CRA) were announced Thursday were all rated either “outstanding” or “satisfactory,” according to the Federal Deposit Insurance Corp. (FDIC). The information, which the FDIC said became publicly available in [...]
NCUA shutters small IL credit union after 12-day conservatorship; third to close in two weeks

July 1, 2025 0

A tiny credit union that was placed into conservatorship June 18 was closed by its federal regulator July 1, the agency said in a release that alleged violations of federal law and rules. It is the third credit union the [...]
Seven banks – including Bank of China branches – earn top ratings for CRA compliance

July 1, 2025 0

Seven banks – including two branches of the Bank of China – received the highest ratings for compliance with rules implementing anti-redlining laws, according to scores released Tuesday by the national bank regulator. The ratings for compliance with Community Reinvestment [...]