Top issues raised by consumers in the some 121,700 debt collection complaints received last year by the federal consumer financial protection bureau included the debt not being theirs, problems with written notifications, and being threatened […]
A webinar for banks on consumer complaints management is slated Oct. 5 by the federal bank deposit insurer’s depositor and consumer protection division, according to a Financial Institution Letter issued Monday. The Federal Deposit Insurance […]
Consumer complaints about federal student loans fell off during the coronavirus crisis, but overdraft fees on checking accounts surged due to financial institutions attempting to help consumers have access to economic impact payments (EIPs), according […]
More complaints were received in 2019 and 2020, on a per capita basis, from consumers living in predominantly minority counties than from consumers in predominantly white, non-Hispanic counties, the federal consumer financial protection agency said […]
More than a half million complaints – up 54% from the previous year – were fielded in 2020 by the federal consumer financial protection agency, which reflects the financial impact of the coronavirus crisis, the […]
Stating that the division of consumer education should “redouble its efforts to ensure the Bureau engages all consumers who are economically suffering,” the acting director of the Consumer Financial Protection Bureau (CFPB) Wednesday issued a […]
Spending was up more than 9% by the federal consumer financial protection agency in the last fiscal year, to $558.5 million, according to the agency’s fall 2020 semiannual report issued Jan. 21. The report also […]
About 5% of complaints received by the federal consumer financial protection agency since the year began specifically referenced coronavirus, the director of the agency told a Senate panel Wednesday. Consumer Financial Protection Bureau (CFPB) Director […]
A “trends view” of consumer complaints which allows users to see information about complaints over time using a set of filter options has been added to the consumer complaint database of the federal consumer financial […]
April and May brought the consumer financial protection agency some 42,400 and 44,100 complaints, respectively – the highest monthly complaint volumes in the agency’s history, its director said during a webinar Friday, who added that […]
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