A rising volume of coercive credit reporting and privacy intrusions based on unverified and inaccurate medical billing have been reported by consumers in their complaint calls made to the federal consumer financial protection agency, it […]
An audit of the federal credit union regulator’s consumer complaint program produced good marks overall but identified issues surrounding internal controls over complaint processing and communications with stakeholders, a report released recently shows. The audit […]
Complaints related to financial services were up 12% in 2018 among members of the U.S. armed services, veterans and their families, according to the latest “complaint snapshot” published Tuesday by the federal consumer financial protection […]
At least eight databases and other “core data assets” are maintained or accessible to the federal consumer financial protection agency – including financial institution call reports, supervisory activities data and more – according to a […]
The final of 12 “requests for information” (RFI) from the federal consumer financial protection agency generated 792 comments as of midnight Monday, contributing to a grand total of more than 88,000 comments submitted on the […]
“Usefulness” of complaint reporting and analysis, and specific suggestions for best practices for doing so, are the subjects of the sixth and latest “request for information” (RFI) Thursday by the Consumer Financial Protection Bureau (CFPB). […]
Agency Information Collection Activities: Consumer Response Intake Form Federal Register summary: In accordance with the Paperwork Reduction Act of 1995 (PRA), the Bureau of Consumer Financial Protection (Bureau) is requesting to renew the Office of Management […]
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