customer service – Regulatory Report

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[ October 26, 2026 ] FDIC names new COO with experience mostly from law enforcement agencies FDIC
[ October 23, 2026 ] Interest rate risk report exposes some vulnerability for banks over longer term OCC
[ October 22, 2026 ] OCC finalizes rule for crypto under GENIUS Act; more to come on waiver requests OCC
[ October 16, 2026 ] CU stablecoin activity reporting eyed for Q1 2027 call report; comments due Dec. 8 NCUA
[ October 15, 2026 ] Beige Book finds some economic growth – but consumer growth seems driven by higher-income households The Fed

CFPB extends customer service RFI comment period to Aug. 22

July 19, 2022 0

A thirty-day extension to the comment period for the federal consumer financial protection agency’s request for information (RFI) focusing on how banks and credit unions with more than $10 billion in assets respond to consumer […]

Big banks, credit unions, to be under microscope for how they provide access to customer service

June 14, 2022 0

How customers and members of big banks and credit unions may assert their rights to better customer service is the stated aim of an initiative announced Tuesday by the federal consumer financial protection agency, the […]

FDIC names new COO with experience mostly from law enforcement agencies

October 26, 2026 0

A new chief operating officer (COO) for the federal bank deposit insurance agency has been named, who brings experience largely from law enforcement, the regulator said Monday. Five others were also named to senior positions, the Federal Deposit Insurance Corp. [...]
Interest rate risk report exposes some vulnerability for banks over longer term

October 23, 2026 0

Economic value of equity (EVE) is more vulnerable to interest rate increases than are other financial indicators, according to the latest interest rate risk statistics report issued Friday by the national bank regulator. According to the quarterly report (for fall [...]