customer service – Regulatory Report

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[ July 2, 2026 ] Kansas bank found ‘significantly undercapitalized,’ must seek acquisition, merger with another institution The Fed
[ July 2, 2026 ] Agency promotes from within for leader to oversee supervisory data, systems OCC
[ July 1, 2026 ] Noncash payments up 300% overall since year 2000, led by debit cards, Fed study finds The Fed
[ June 30, 2026 ] Alert takes aim at ‘fiscal fuel theft’ over schemes by Mexican transnational smuggling groups Other
[ June 30, 2026 ] Foreclosures inch up, trading revenue surges, in first quarter at national banks OCC

CFPB extends customer service RFI comment period to Aug. 22

July 19, 2022 0

A thirty-day extension to the comment period for the federal consumer financial protection agency’s request for information (RFI) focusing on how banks and credit unions with more than $10 billion in assets respond to consumer […]

Big banks, credit unions, to be under microscope for how they provide access to customer service

June 14, 2022 0

How customers and members of big banks and credit unions may assert their rights to better customer service is the stated aim of an initiative announced Tuesday by the federal consumer financial protection agency, the […]

Kansas bank found ‘significantly undercapitalized,’ must seek acquisition, merger with another institution

July 2, 2026 0

A Lenexa, Kansas, bank is “significantly undercapitalized” and has adopted a prompt corrective action directive prepared by the Federal Reserve, the agency said Thursday. Small Business Bank of Lenexa adopted the prompt corrective action directive after being found undercapitalized by [...]
Agency promotes from within for leader to oversee supervisory data, systems

July 2, 2026 0

Supervisory data, systems, reports and analytics, in support of supervision objectives and the national bank regulator’s mission, will be the responsibility of Jamie Wilds, the agency announced Thursday. In a release, the Office of the Comptroller of the Currency (OCC) [...]