customer service – Regulatory Report

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[ May 27, 2026 ] Lending rises at nation’s bank in first quarter, although delinquencies rise for CRE, consumer loans FDIC
[ May 26, 2026 ] NCUA OIG finds weaknesses in agency ERM oversight NCUA
[ May 22, 2026 ] Proposal would subject stablecoin issuers supervised by FDIC to money laundering regs, others FDIC
[ May 21, 2026 ] Exec order: Treasury, FI regulators to eye BSA/AML, other rule changes to address ‘non-work authorized’ individuals CFPB
[ May 21, 2026 ] UPDATED: Fed moves forward on ‘payment account’ by issuing proposal; aims at ‘supporting innovation’ The Fed

CFPB extends customer service RFI comment period to Aug. 22

July 19, 2022 0

A thirty-day extension to the comment period for the federal consumer financial protection agency’s request for information (RFI) focusing on how banks and credit unions with more than $10 billion in assets respond to consumer […]

Big banks, credit unions, to be under microscope for how they provide access to customer service

June 14, 2022 0

How customers and members of big banks and credit unions may assert their rights to better customer service is the stated aim of an initiative announced Tuesday by the federal consumer financial protection agency, the […]

Lending rises at nation’s bank in first quarter, although delinquencies rise for CRE, consumer loans

May 27, 2026 0

Lending was up at the nation’s banks in the first quarter of the year, seeing a 1.6% increase from the last quarter of 2025 for an annual rise of 7.1%, the federal bank deposit insurance agency said Wednesday. However, the [...]
NCUA OIG finds weaknesses in agency ERM oversight

May 26, 2026 0

An inspector general report on the federal credit union regulator’s enterprise risk management (ERM) found that the group of senior staff responsible for primary oversight of ERM “did not consistently establish, update, or use risk profiles to address” it. The [...]