customer service – Regulatory Report

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[ May 18, 2026 ] Fed’s Powell named chair pro tempore pending swearing-in of Warsh The Fed
[ May 15, 2026 ] NCUA proposal would set standards for credit unions issuing stablecoins NCUA
[ May 15, 2026 ] Rules finalized exempting national banks from state laws on escrow accounts, payments OCC
[ May 15, 2026 ] FDIC updates Q&As about signage denoting deposit insurance coverage FDIC
[ May 14, 2026 ] Miran to resign ‘when or shortly before’ Warsh takes seat as Fed governor and chair The Fed

CFPB extends customer service RFI comment period to Aug. 22

July 19, 2022 0

A thirty-day extension to the comment period for the federal consumer financial protection agency’s request for information (RFI) focusing on how banks and credit unions with more than $10 billion in assets respond to consumer […]

Big banks, credit unions, to be under microscope for how they provide access to customer service

June 14, 2022 0

How customers and members of big banks and credit unions may assert their rights to better customer service is the stated aim of an initiative announced Tuesday by the federal consumer financial protection agency, the […]

Fed’s Powell named chair pro tempore pending swearing-in of Warsh

May 18, 2026 0

Federal Reserve Board governors on Friday voted to name Jerome (“Jay”) Powell as chair pro tempore, a designation that the Fed said will continue until Kevin Warsh is sworn in as new chair. That swearing in will reportedly occur Friday [...]
NCUA proposal would set standards for credit unions issuing stablecoins

May 15, 2026 0

A proposed rule to sets standards for credit unions approved to act as permitted payment stablecoin issuers (PPSIs) under the GENIUS Act was issued Friday by the National Credit Union Administration (NCUA). The proposal supplements the agency’s January proposal dealing [...]
Rules finalized exempting national banks from state laws on escrow accounts, payments

May 15, 2026 0

Exempting national banks from state laws on real estate escrow accounts and payments is the aim of two final rules issued Friday by the national bank regulator. The Office of the Comptroller of the Currency (OCC) said the final rules [...]
FDIC updates Q&As about signage denoting deposit insurance coverage

May 15, 2026 0

Updated questions and answers about regulations governing signs notifying customers and the public of federal bank deposit insurance coverage at covered financial institutions have been published by the insurance agency, it said Friday. The Federal Deposit Insurance Corp. (FDIC) said [...]