customer service – Regulatory Report

What's up

[ April 13, 2026 ] 4 named to senior leadership posts at FDIC FDIC
[ April 10, 2026 ] FDIC rescinds guidance on multiple re-presentment NSF fees FDIC
[ April 9, 2026 ] NCUA deregulation project expected to run all year, maybe into 2027 NCUA
[ April 9, 2026 ] Fed proposal: Banks, credit unions could use correspondents to send payments via FedNow The Fed
[ April 8, 2026 ] Proposed rule subjects stablecoin issuers to anti-money laundering regs, as mandated by GENIUS Other

CFPB extends customer service RFI comment period to Aug. 22

July 19, 2022 0

A thirty-day extension to the comment period for the federal consumer financial protection agency’s request for information (RFI) focusing on how banks and credit unions with more than $10 billion in assets respond to consumer […]

Big banks, credit unions, to be under microscope for how they provide access to customer service

June 14, 2022 0

How customers and members of big banks and credit unions may assert their rights to better customer service is the stated aim of an initiative announced Tuesday by the federal consumer financial protection agency, the […]

4 named to senior leadership posts at FDIC

April 13, 2026 0

Four individuals were appointed to senior leadership positions by the federal bank deposit insurer, the agency said Monday. The Federal Deposit Insurance Corp. (FDIC) said Benjamin Olson was appointed director of the agency’s Division of Depositor and Consumer Protection (DCP). He [...]
FDIC rescinds guidance on multiple re-presentment NSF fees

April 10, 2026 0

Calling the guidance “overly broad in scope,” the federal bank deposit insurer on Friday rescinded a 2023 Financial Institution Letter (FIL) describing its supervisory approach to multiple nonsufficient funds (NSF) fees that occur when the same unpaid transaction is re-presented. [...]