customer service – Regulatory Report

What's up

[ June 15, 2026 ] Credit union regulator loosens rules on records preservation requirements NCUA
[ June 15, 2026 ] FinCEN updates guidance on banks’ USA PATRIOT Act info sharing with others Other
[ June 12, 2026 ] Nearly $400 million in illegal transactions through cryptocurrency money-laundering service leads to arrests of two FDIC
[ June 11, 2026 ] Rule finalizes data standards for information collected by agencies under 2022 law CFPB
[ June 11, 2026 ] Weekly, quarterly reporting forms proposed for payment stablecoin issuers under OCC authority OCC

CFPB extends customer service RFI comment period to Aug. 22

July 19, 2022 0

A thirty-day extension to the comment period for the federal consumer financial protection agency’s request for information (RFI) focusing on how banks and credit unions with more than $10 billion in assets respond to consumer […]

Big banks, credit unions, to be under microscope for how they provide access to customer service

June 14, 2022 0

How customers and members of big banks and credit unions may assert their rights to better customer service is the stated aim of an initiative announced Tuesday by the federal consumer financial protection agency, the […]

Credit union regulator loosens rules on records preservation requirements

June 15, 2026 0

Guidance on records preservation for credit unions concerning the length of time credit unions should retain various types of operational records was removed from the federal regulator’s regulations under a final rule adopted Monday. According to the one-man board of [...]
FinCEN updates guidance on banks’ USA PATRIOT Act info sharing with others

June 15, 2026 0

Updated guidance on how financial institutions are permitted to share information with each other regarding suspected fraud was issued by Treasury’s financial crimes enforcement arm under the USA PATRIOT Act. The Financial Crimes Enforcement Network (FinCEN) on Friday released a [...]
Nearly $400 million in illegal transactions through cryptocurrency money-laundering service leads to arrests of two

June 12, 2026 0

More than $389 million in unlawful transactions allegedly conducted in a cryptocurrency money laundering service has led to the June 10 arrests of two Republic of Georgia residents, the inspector general for the federal bank deposit insurance agency said Friday. [...]