customer service – Regulatory Report

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[ April 16, 2026 ] Bank agrees to make restitution after allegedly deceiving customers to take ‘cash out’ VA loans OCC
[ April 15, 2026 ] Consumer financial strain, rising energy costs due to war, outlined in latest Beige Book The Fed
[ April 14, 2026 ] ‘Ask the regulators’ May 5 to focus on proposals to revise capital requirements for smaller banks FDIC
[ April 14, 2026 ] FDIC to host trilateral exercise on cross-border resolution planning Saturday FDIC
[ April 13, 2026 ] 4 named to senior leadership posts at FDIC FDIC

CFPB extends customer service RFI comment period to Aug. 22

July 19, 2022 0

A thirty-day extension to the comment period for the federal consumer financial protection agency’s request for information (RFI) focusing on how banks and credit unions with more than $10 billion in assets respond to consumer […]

Big banks, credit unions, to be under microscope for how they provide access to customer service

June 14, 2022 0

How customers and members of big banks and credit unions may assert their rights to better customer service is the stated aim of an initiative announced Tuesday by the federal consumer financial protection agency, the […]

Bank agrees to make restitution after allegedly deceiving customers to take ‘cash out’ VA loans

April 16, 2026 0

Alleged, illegal inducements to deceive customers to obtain “cash out” loans on their homes have led a Chicago bank to consent to pay restitution for high origination fees and increased monthly payments, the national bank regulator said Thursday. According to [...]
Consumer financial strain, rising energy costs due to war, outlined in latest Beige Book

April 15, 2026 0

Consumer financial strain, increased price sensitivity, and rising demand at food banks and other social service organizations were reported by “many districts” in the Federal Reserve’s latest Beige Book released Wednesday. The Fed report said price growth mostly remained moderate [...]
‘Ask the regulators’ May 5 to focus on proposals to revise capital requirements for smaller banks

April 14, 2026 0

Proposals to revise bank capital requirements will be up for discussion during a “meet the regulators” session set for May 5 by all three federal banking regulators, the agencies said Tuesday. The proposals aim to revise the standardized approach for [...]
FDIC to host trilateral exercise on cross-border resolution planning Saturday

April 14, 2026 0

A regular coordination exercise on cross-border resolution planning will be hosted by the federal bank deposit insurer on April 18, the agency said Tuesday. The heads of resolution and regulatory authorities, central banks, and finance ministries of the United States, [...]
4 named to senior leadership posts at FDIC

April 13, 2026 0

Four individuals were appointed to senior leadership positions by the federal bank deposit insurer, the agency said Monday. The Federal Deposit Insurance Corp. (FDIC) said Benjamin Olson was appointed director of the agency’s Division of Depositor and Consumer Protection (DCP). He [...]