customer service – Regulatory Report

What's up

[ October 22, 2026 ] OCC finalizes rule for crypto under GENIUS Act; more to come on waiver requests OCC
[ October 16, 2026 ] CU stablecoin activity reporting eyed for Q1 2027 call report; comments due Dec. 8 NCUA
[ October 15, 2026 ] Beige Book finds some economic growth – but consumer growth seems driven by higher-income households The Fed
[ October 15, 2026 ] NCUA targets fidelity bond/insurance, incidental powers, CLF in 12th reg relief round NCUA
[ October 15, 2026 ] Grant money available to help low-income credit unions deal with hurricane effects, more NCUA

CFPB extends customer service RFI comment period to Aug. 22

July 19, 2022 0

A thirty-day extension to the comment period for the federal consumer financial protection agency’s request for information (RFI) focusing on how banks and credit unions with more than $10 billion in assets respond to consumer […]

Big banks, credit unions, to be under microscope for how they provide access to customer service

June 14, 2022 0

How customers and members of big banks and credit unions may assert their rights to better customer service is the stated aim of an initiative announced Tuesday by the federal consumer financial protection agency, the […]