customer service – Regulatory Report

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[ July 27, 2026 ] FinCEN seeks financial institutions’ aid in rooting out student-loan fraud Other
[ July 24, 2026 ] FDIC updates consumer compliance exam manual FDIC
[ July 17, 2026 ] UPDATED: Proposal reveals weekly, quarterly reporting forms for banks becoming permitted payment stablecoin issuers FDIC
[ July 17, 2026 ] OCC updates examiner booklet on allowances for credit losses OCC
[ July 16, 2026 ] ‘Enhanced security measures’ keep some exam docs on site, give banks power over what is ‘highly sensitive’ FDIC

CFPB extends customer service RFI comment period to Aug. 22

July 19, 2022 0

A thirty-day extension to the comment period for the federal consumer financial protection agency’s request for information (RFI) focusing on how banks and credit unions with more than $10 billion in assets respond to consumer […]

Big banks, credit unions, to be under microscope for how they provide access to customer service

June 14, 2022 0

How customers and members of big banks and credit unions may assert their rights to better customer service is the stated aim of an initiative announced Tuesday by the federal consumer financial protection agency, the […]

FinCEN seeks financial institutions’ aid in rooting out student-loan fraud

July 27, 2026 0

Financial institutions are encouraged to report suspicious account activity that could point to fraud targeting federal student aid programs, according to an alert from Treasury’s financial crimes enforcement unit. Friday, the Financial Crimes Enforcement Network (FinCEN) issued an alert on [...]
FDIC updates consumer compliance exam manual

July 24, 2026 0

Updates to violation codes, Truth in Lending Act (TILA) thresholds, Home Mortgage Disclosure Act (HMDA) loan-volume thresholds and more are reflected in the July iteration of the federal bank deposit insurer’s Consumer Compliance Examination Manual (CEM). The Federal Deposit Insurance [...]