customer service – Regulatory Report

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[ August 31, 2026 ] Order: Former IN credit union employee caused $350,000 loss NCUA
[ August 31, 2026 ] Comptroller sets schedules for 4th, 1st Quarter CRA exams; takes break in December OCC
[ August 28, 2026 ] ‘Unsafe, unsound practice’ redefined by bank agencies in interest of prioritizing material financial risks over policies FDIC
[ August 28, 2026 ] Former bank CFO who diverted loan proceeds among those targeted in FDIC prohibitions FDIC
[ August 28, 2026 ] FDIC revises consumer exam manual in response to new definition of ‘unsafe, unsound practices’ FDIC

CFPB extends customer service RFI comment period to Aug. 22

July 19, 2022 0

A thirty-day extension to the comment period for the federal consumer financial protection agency’s request for information (RFI) focusing on how banks and credit unions with more than $10 billion in assets respond to consumer […]

Big banks, credit unions, to be under microscope for how they provide access to customer service

June 14, 2022 0

How customers and members of big banks and credit unions may assert their rights to better customer service is the stated aim of an initiative announced Tuesday by the federal consumer financial protection agency, the […]

Order: Former IN credit union employee caused $350,000 loss

August 31, 2026 0

A former employee’s misconduct caused Centra Credit Union, Columbus, Ind., more than $350,000 in losses, according to an August consent prohibition announced Monday that bars her permanently from any future work in federally insured financial institutions. The National Credit Union [...]
Comptroller sets schedules for 4th, 1st Quarter CRA exams; takes break in December

August 31, 2026 0

Seventy-nine banks – many of them in Texas – will face exams for anti-redlining rules compliance in the fourth quarter of this year, and the first quarter of next year, the national bank regulator said Monday. In releasing its fourth [...]
Former bank CFO who diverted loan proceeds among those targeted in FDIC prohibitions

August 28, 2026 0

A former chief financial officer of Bank of the Valley, Bellwood, Neb., is prohibited from any future work in federally insured financial institutions under a consent order issued in July and announced Friday by the federal bank deposit insurer. The [...]
FDIC revises consumer exam manual in response to new definition of ‘unsafe, unsound practices’

August 28, 2026 0

Five chapters were revised – and a template removed –from the federal bank deposit insurance agency’s consumer compliance exam manual, the agency said Friday, in a response to a new rule on unsafe, unsound practices. On Thursday, the Federal Deposit [...]