customer service – Regulatory Report

What's up

[ July 13, 2026 ] New reg guidance focuses on risk to FIs of lending to those not authorized to work in U.S. FDIC
[ July 13, 2026 ] Smallest standalone bank in U.S. fails; estimated to cost federal insurance fund $1.2 million FDIC
[ July 13, 2026 ] Tiny Kansas City credit union conserved following finding of ‘unsafe, unsound’ practices NCUA
[ July 10, 2026 ] Regulators encourage banks, credit unions to follow voluntary information sharing under FinCEN guidance FDIC
[ July 9, 2026 ] Exam council updates loan category jargon, changes liquidity and funding pages in performance report Other

CFPB extends customer service RFI comment period to Aug. 22

July 19, 2022 0

A thirty-day extension to the comment period for the federal consumer financial protection agency’s request for information (RFI) focusing on how banks and credit unions with more than $10 billion in assets respond to consumer […]

Big banks, credit unions, to be under microscope for how they provide access to customer service

June 14, 2022 0

How customers and members of big banks and credit unions may assert their rights to better customer service is the stated aim of an initiative announced Tuesday by the federal consumer financial protection agency, the […]

New reg guidance focuses on risk to FIs of lending to those not authorized to work in U.S.

July 13, 2026 0

Guidance issued Monday by the federal bank and credit union regulators reminds supervised institutions of their obligations related to credit risk management with regard to borrowers who are not legally authorized to work in the United States. The guidance, issued [...]
Tiny Kansas City credit union conserved following finding of ‘unsafe, unsound’ practices

July 13, 2026 0

A tiny Missouri credit union is now under the control of its federal regulator as the agency works to resolve issues resulting from its unsafe, unsound practices, the agency said late Friday. WeDevelopment Federal Credit Union (FCU) of Kansas City, [...]
Regulators encourage banks, credit unions to follow voluntary information sharing under FinCEN guidance

July 10, 2026 0

Saying it recognizes fraud and other unlawful activity as a “significant and growing concern nationwide for banks and consumers,” the bank deposit insurance agency late Thursday encouraged banks to follow voluntary information sharing issued last month by the Treasury’s financial [...]