customer service – Regulatory Report

What's up

[ December 16, 2025 ] Latest new bank — this one in Ohio — will focus on virtual currency market, among other things FDIC
[ December 16, 2025 ] Rule would establish stablecoin issuance application procedure for banks, as required by GENIUS Act FDIC
[ December 16, 2025 ] DOGE cuts to FDIC workforce live on in ’26 operating budget, which decreases by 16.4% FDIC
[ December 16, 2025 ] OCC system risk report emphasizes innovation; economic, cyber risks eyed OCC
[ December 15, 2025 ] Mortgage holders staying current on loans, but foreclosures on the rise, report shows OCC

CFPB extends customer service RFI comment period to Aug. 22

July 19, 2022 0

A thirty-day extension to the comment period for the federal consumer financial protection agency’s request for information (RFI) focusing on how banks and credit unions with more than $10 billion in assets respond to consumer […]

Big banks, credit unions, to be under microscope for how they provide access to customer service

June 14, 2022 0

How customers and members of big banks and credit unions may assert their rights to better customer service is the stated aim of an initiative announced Tuesday by the federal consumer financial protection agency, the […]

Latest new bank — this one in Ohio — will focus on virtual currency market, among other things

December 16, 2025 0

A newly chartered bank for Columbus, Ohio — which will focus on financial products for businesses and individuals in the technology, payment systems, investment, and defense industries, including virtual currency market participants — was approved for federal deposit insurance Tuesday, [...]
Rule would establish stablecoin issuance application procedure for banks, as required by GENIUS Act

December 16, 2025 0

Banks wishing to issue payment stablecoins would need to follow an application procedure outlined in a proposed rule issued Tuesday by the board of the federal bank deposit insurance agency. The proposal, if finalized, would execute application provisions contained in [...]
DOGE cuts to FDIC workforce live on in ’26 operating budget, which decreases by 16.4%

December 16, 2025 0

A 16.4% decrease in the budget for 2026 of the federal bank deposit insurance agency is attributable to staffing cuts made at the beginning of the year in line with White House demands, the agency said Tuesday. According to the [...]
OCC system risk report emphasizes innovation; economic, cyber risks eyed

December 16, 2025 0

The importance of innovation in banking is given “special topic” attention in the national banking regulator’s semiannual risk perspective report, which also provides updates on the industry’s credit, market, cybersecurity and fraud risks. The report, released Tuesday by the Office [...]
Mortgage holders staying current on loans, but foreclosures on the rise, report shows

December 15, 2025 0

Consumers are holding their own with their mortgages as banks reported 97.4% current and performing at the end of the third quarter – which was the same level a year ago, the Office of the Comptroller of the Currency (OCC) [...]