customer service – Regulatory Report

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[ June 8, 2026 ] Credit union regulator gives green light to rules on non-interest/fee charges, board member reimbursement NCUA
[ June 5, 2026 ] Credit unions, banks urged by regulators to help identify, report illegal aliens FDIC
[ June 3, 2026 ] Middle-income consumers ‘squeezing life from every dollar,’ Fed report finds; loan delinquencies on rise The Fed
[ June 3, 2026 ] Banks ended 2025 largely healthy, well capitalized – but loan delinquencies started rising in second half The Fed
[ June 2, 2026 ] Agencies continue efforts to remove ‘reputation risk’ as a factor in bank supervision FDIC

CFPB extends customer service RFI comment period to Aug. 22

July 19, 2022 0

A thirty-day extension to the comment period for the federal consumer financial protection agency’s request for information (RFI) focusing on how banks and credit unions with more than $10 billion in assets respond to consumer […]

Big banks, credit unions, to be under microscope for how they provide access to customer service

June 14, 2022 0

How customers and members of big banks and credit unions may assert their rights to better customer service is the stated aim of an initiative announced Tuesday by the federal consumer financial protection agency, the […]

Credit union regulator gives green light to rules on non-interest/fee charges, board member reimbursement

June 8, 2026 0

Interim final rules on non-interest charges and fees, and dependent care and board member reimbursement, were adopted early Monday by the one-man board overseeing the federal credit union regulator, the agency said. In a release, the National Credit Union Administration [...]
Credit unions, banks urged by regulators to help identify, report illegal aliens

June 5, 2026 0

An advisory issued jointly Friday by bank and credit union prudential regulators with Treasury’s financial crimes enforcement arm encourages the institutions to aid in the detection and reporting of illegal aliens. The agencies – Treasury’s Financial Crimes Enforcement Network (FinCEN), [...]