customer service – Regulatory Report

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[ September 23, 2026 ] Credit union regulator releases quarterly update to its simplified CECL tool NCUA
[ September 21, 2026 ] OCC updates program setting examiner objectives in cybersecurity supervision OCC
[ September 18, 2026 ] Three prohibited by Fed in cases of check fraud, misappropriation of funds, misapplication of funds The Fed
[ September 17, 2026 ] Proposals would reform bank merger process, promote parity between national, state banks FDIC
[ September 17, 2026 ] OCC bars 2 former bank employees over embezzlement, debiting of customer accounts OCC

CFPB extends customer service RFI comment period to Aug. 22

July 19, 2022 0

A thirty-day extension to the comment period for the federal consumer financial protection agency’s request for information (RFI) focusing on how banks and credit unions with more than $10 billion in assets respond to consumer […]

Big banks, credit unions, to be under microscope for how they provide access to customer service

June 14, 2022 0

How customers and members of big banks and credit unions may assert their rights to better customer service is the stated aim of an initiative announced Tuesday by the federal consumer financial protection agency, the […]

Credit union regulator releases quarterly update to its simplified CECL tool

September 23, 2026 0

The latest Weighted Average Remaining Maturity – also known as “life-of-loan” factors — are updated in the September 2026 update of the simplified tool the federal regulator provides to smaller credit unions for estimating the allowance for credit losses on [...]
OCC updates program setting examiner objectives in cybersecurity supervision

September 21, 2026 0

Updates to conform with standards and evolving risks were made to the national bank regulator’s Cybersecurity Supervision Work Program (CSW), but none of the changes affect banks’ regulatory compliance responsibilities, according to an announcement Monday. “The CSW does not establish [...]
Three prohibited by Fed in cases of check fraud, misappropriation of funds, misapplication of funds

September 18, 2026 0

Charges of check fraud, misappropriation of customer funds, and misapplication of funds and conflicts of interest have led to the separate prohibitions of three former employees of banks and financial companies, the Federal Reserve said Friday. The three workers, and [...]