consumer complaints. Office of Servicemember Affairs

What's up

[ July 30, 2026 ] Revised compliance guide lowers leverage ratio for community banks to 8% from 9% FDIC
[ July 30, 2026 ] Pair of bankers in different states prohibited after allegations of misappropriation of customer funds The Fed
[ July 30, 2026 ] Illinois bank, holding company, agree to enforcement action over shortcomings revealed in exam The Fed
[ July 27, 2026 ] FinCEN seeks financial institutions’ aid in rooting out student-loan fraud Other
[ July 24, 2026 ] FDIC updates consumer compliance exam manual FDIC

Servicemember complaints to CFPB rose 14% in 2020, report shows

May 6, 2021 0

The number of servicemember complaints to the federal consumer financial protection agency rose 14% in 2020 to a total of 40,800, with about 8% of those complaints including “coronavirus” or related keywords, the bureau said […]

Revised compliance guide lowers leverage ratio for community banks to 8% from 9%

July 30, 2026 0

An 8% leverage ratio requirement for community banks – down from 9% — is the key component of an updated compliance guide for the ratio’s framework, released Thursday by federal banking regulators. The lowered requirement for the community bank leverage [...]
Pair of bankers in different states prohibited after allegations of misappropriation of customer funds

July 30, 2026 0

Charges of misappropriation of customer funds at banks in Alabama and Montana have led to prohibitions of two former employees of the institutions, with their consent, the Federal Reserve said Thursday. In a release, the Fed said that Ralph A. [...]
Illinois bank, holding company, agree to enforcement action over shortcomings revealed in exam

July 30, 2026 0

Deficiencies in internal controls, risk management and more have led to an enforcement action against an Illinois bank and its holding company by the Federal Reserve, the agency said Thursday. According to the Fed, Iuka State Bank and its holding [...]
FinCEN seeks financial institutions’ aid in rooting out student-loan fraud

July 27, 2026 0

Financial institutions are encouraged to report suspicious account activity that could point to fraud targeting federal student aid programs, according to an alert from Treasury’s financial crimes enforcement unit. Friday, the Financial Crimes Enforcement Network (FinCEN) issued an alert on [...]
FDIC updates consumer compliance exam manual

July 24, 2026 0

Updates to violation codes, Truth in Lending Act (TILA) thresholds, Home Mortgage Disclosure Act (HMDA) loan-volume thresholds and more are reflected in the July iteration of the federal bank deposit insurer’s Consumer Compliance Examination Manual (CEM). The Federal Deposit Insurance [...]